I've forgotten my password, how do I get a new one?

You would have created your user name and password when you registered with Breedr. Your username is your chosen email address and your password would have your choice, but to be a minimum of 8 characters long.

If you have forgotten your password, a new one can be created via the web or mobile app, just go to mobile app on your phone or the web app on your computer and click the "Forgot your password" option.

This will generate a link to your email address which will ask you to follow the  instructions for adding a new password.

I can't find my Farm Settings?

Your farm settings are within the web app only and are not currently available within the mobile app. Log in to the Web App here using your username (your registered email) and password.

Farm Settings can be found by navigating to the Cog Icon on the left bottom of the  web app screen

How do I import my animals from BCMS?

Breedr works seamlessly with BCMS to track your animal movements and keep your animal inventory up to date. 

To sync and import your animals from BCMS you will need a Farm Software username and password. These are the credentials maintained by BCMS that allow you to connect Breedr to their system.  

The username is 9 numerical digits in this format: 123-345-789, and the password is 7 alphanumeric digits, similar to this AL9H7R6

If you don't have these details, we can request these from BCMS on your behalf. The Farm Software credentials will then be emailed to you directly, by BCMS.

If preferable you can contact BCMS on 0345 050 1234 (or 0345 050 3456 if you are in Wales). 

Inform BCMS you have set up an account with Breedr and ask them to email you the Farm Software username and password for your holding. This make take a few days to generate and email to you.

Once you have your details follow our guide on how to import your animals from BCMS

I'm from Northern Ireland and use APHIS. How does Breedr work for me?

We are working to connect with APHIS for our Northern Ireland farmers as quickly as possible. In the meantime, you can export your herd details from APHIS as a CSV file and upload to Breedr via our Advanced Upload tool. 

Our support team are on hand to help you, so please do send your CSV file to support@breedr.co and ask us to upload animals for you, if this would be easier.

How can I upload weight data that I already have?

Breedr can take your historical animal weight data and add this to existing animals in the platform or use this to aggregate data on animals that are no longer on farm.

To upload weight data or any activity data in file format, you will need to export this data as a .CSV file. Once you have the data in CSV format, you can use our Advanced Upload tool available within the web app only, to upload the data quickly and easily.

Our support team are on hand to help you, so please do send your CSV file to support@breedr.co and ask us to upload data for you, if this would be easier.

How can I view and search my animals by name or a number that isn't part of their passport?

We understand that everyone works differently and you may want to identify and search for your animals via a separate Visual ID, that is not related to your animal passport number.

In Breedr your animals can also be tagged with a VID of your choice, the VID will sit below the passport number within the animal view on the web and mobile app and can be used to identify your animals with a name or number that is specific to your farm.

The VID can be uploaded against your animal via the Advanced Upload tool, to do this you just need a CSV file of your passport numbers and the corresponding VID's.

How can I contact the Breedr support team?

The support team are always on hand to help with any queries or assistance you may need. There are 3 ways you can contact us and we look forward to hearing from you.

Chat - when logged into web app, you can click the chat icon at the bottom right of the screen. When logged into the mobile you can click the Help button from the quick actions on the dashboard.

Email - you can drop us an email anytime just send to support@breedr.co

Phone - Our support team are available between 9am and 6pm by phone                and can be called at anytime for emergencies. Call 01243 210286 to speak to our friendly team.

Can I use Breedr for Sheep?

Currently Breedr works for your cattle only, but we know how important having all of your animal records in one place is and we are looking to include Sheep into Breedr in the future. We will keep you up to date via our newsletter or you can contact our us at contact@breedr.co to discuss in more detail.

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