These details are different to your BCMS/CTS login and your Government Gateway details.
The username consists of 9 numbers separated by hyphens e.g 123-456-789
The password is a combination of 7 capital letters and numbers e.g AB1C2D3
Follow these steps for mobile
Settings (via user icon top right ) > connected systems > click Need to request your farm software username and password?> complete steps provided
Follow these steps for web:
Settings > Connected systems > Click here to request your CTS farm software username and password
Read the information provided and click 'Next'. (follow the same process for mobile)
You can now choose whether you require the username, password or both and then click 'Next'.
The information will be auto filled with the account details you used to sign up with. You may need to adjust the Business name if this isn't the same as your farm name.
Please check all the details are correct and then click 'Next'.
Click 'download the form' and then "generate email" - this will fire up your email on your device and you should attach the request form from your downloads folder
If you need further assistance, please use the chat window to your right on web or the help button on mobile. Call our customer support team on 01243 210286 or email support firstname.lastname@example.org