These details are different to your BCMS/CTS login and your Government Gateway details.

The username consists of 9 numbers separated by hyphens e.g 123-456-789

The password is a combination of 7 capital letters and numbers e.g AB1C2D3

See our short video guide on the 2 step request process on the mobile app

See our short video guide on the 2 step request process on the web app

To request your farm software details go to Connected Systems in the mobile app or Farm settings in the web app

Follow these steps for mobile

Settings (via user icon top right ) > connected systems > click Need to request your farm software username and password?> complete steps provided

Follow these steps for web:

Settings > Connected systems > Click here to request your CTS farm software username and password

Read the information provided and click 'Next'. (follow the same process for mobile)

You can now choose whether you require the username, password or both and then click 'Next'.

The information will be auto filled with the account details you used to sign up with. You may need to adjust the Business name if this isn't the same as your farm name.

Please check all the details are correct and then click 'Next'.

Click 'download the form' and then "generate email" - this will fire up your email on your device and you should attach the request form from your downloads folder

Need some help? Use the chat window to your right on web or the help button on mobile, call our customer support team on +44 (0) 3300 436327 or email support

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